Please make sure the item is wrapped securely to avoid damage. When returning please ensure we have issued a returns form to you and that this is completed fully as indicated prior to returning your item. To return faulty products please email us by opening a support ticket before posting the goods. If the problem persists we ask that you open a support ticket and a member of our technical team will be able to assist further and provide all the necessary returns information such as a pre-paid label for the return or drop off details. If further assistance is required though, we would recommend contacting the manufacture directly as this may be the quickest method. In the first instance though we would advise consulting the products manual as this would provide useful troubleshooting tips. If your item has stopped functioning correctly we offer a 12 month warranty on goods, valid from the date of purchase. If a manual is present please read these thoroughly to ensure correct operation/set up of the product. In the unfortunate event that you have received an item you believe to be faulty please check the following steps before returning your goods.
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